Last updated: February 16, 2026

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This Privacy Policy describes Exquisite Mountain Home Management (“Exquisite Mountain,” “we,” “us,” or “our”) policies and procedures on the collection, use, and disclosure of your information when you use our website, communicate with us, or engage our home management and concierge services (the “Service”). It also explains your privacy rights and how applicable law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Exquisite Mountain is committed to safeguarding our clients' privacy. We want to assure you that we do not share your personal information with third parties for marketing or promotional purposes, and we do not sell it. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.

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INFORMATION COLLECTION

We collect only the information necessary to provide and improve our services. This may include:

• Personal contact information: name, email address, phone number, mailing address

• Service and property information: service requests, scheduling information, property notes, work orders, vendor coordination details, and service history

• Access information (when provided): keys, lockbox details, entry codes, alarm instructions, and gate codes

• Billing information: invoices and payment status (payment processing may be handled by third-party providers; we do not typically store full payment card details)

• Communications: emails, texts, call notes, and instructions you send to us

• Documentation: photos or videos taken to document property conditions, maintenance issues, or completed work

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

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HOW WE USE YOUR INFORMATION

The information collected is used solely to provide the Service and to communicate with you as the intended party. We do not share or sell your personal information with external parties for marketing or any other unrelated purposes.

Additionally, no mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use personal data for the following purposes:

• To provide and maintain our Service, including coordinating home management, inspections, maintenance, projects, and concierge services

• To monitor usage and improve our Service, including improving operations and service quality

• To manage your account and service relationship, including maintaining service preferences and property details needed for delivery

• For the performance of a contract, including the development, compliance, and undertaking of service agreements and invoicing

• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, service scheduling, requested work, and important property or security matters

• To manage your requests, including responding to questions, coordinating vendors, and handling service needs

• To provide service-related updates, such as scheduling confirmations or important property notices

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MESSAGES, PHOTOS, AND SERVICE RECORDS

Communications you send to us (including email and SMS), as well as service records, notes, and documentation (including photos/videos related to property conditions or completed work), may be retained as part of our operational records to ensure consistent, high-quality service.

Where we use third-party systems to store operational records or communications, we use providers that support standard business security practices. We do not authorize those providers to use your information for their marketing purposes.

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SMS DISCLOSURE

By contacting us by SMS or opting in to SMS communications, you agree to receive messages from Exquisite Mountain related to your Service.

• Message and data rates may apply.

• Message frequency depends on your interactions and preferences.

• You can reply STOP to opt out of future messages or HELP for more information.

No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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DISCLOSURE OF YOUR INFORMATION

Exquisite Mountain does not share client data with third parties for marketing, promotional, or data-brokerage purposes. Your personal information is kept confidential and is not disclosed to outside organizations, except as required to provide the Service, as required by law, or with your explicit consent.

We may disclose your personal information under the following limited circumstances:

• With your consent.

• To provide requested services through vetted vendors/contractors (e.g., cleaning, plumbing, electrical, snow removal), sharing only the minimum necessary information to perform the work (such as scheduling, property location, scope, and access instructions when needed).

• To enforce agreements, including service terms and invoicing obligations.

• To comply with legal obligations, such as subpoenas, court orders, or lawful requests.

• To protect safety and security, including investigating, preventing, or taking action regarding illegal activities, suspected fraud, security incidents, or potential threats to anyone’s physical safety.

• Business transfer, if Exquisite Mountain or its assets are acquired by or merged with another company, information may be transferred as part of that transaction, subject to confidentiality protections and applicable law.

We may share aggregated, non-identifiable information without further notice, such as overall service volume or generalized operational metrics. This information does not identify you.

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INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in locations outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take steps to ensure that your data is handled securely and in line with this Policy, regardless of where it is processed.

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DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

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COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect information about activity on the site. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain site features.

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YOUR CHOICES

You have the right to request access to, correction of, or deletion of your information, subject to legal and operational requirements. If you have concerns or questions about your data, please contact us:

Exquisite Mountain Home Management
Email: sylvia@exqmtn.com
Phone: (801)-910-6726

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POLICY CHANGES

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Policy.